Our policies

Return policy

* All products listed under a particular category may not have the same return/replacement period. Kindly check the respective item's applicable return/replacement policy on the product page.

Category Return Period after Delivery Date
Lifestyle: Clothing, Footwear, Watches, Eyewear and Fashion/Beauty Accessories 20 Days
Lifestyle: Lingerie, Baby Care, Immitation Jewellery, Footwear Accessories, Travel Accessories, Beauty and Grooming Accessories.
Electronics: Mobiles, Tablets, Laptops, Cameras, Consumer Electronics,Office Equipment ,Entertainment Small, Gaming Hardware, Home and Kitchen Appliances,Health Care Appliances, Small Appliances, Computer Accessories, Mobile Accessories, Camera Accessories, Other Accessories, Computer Peripherals, Smart Home Appliances, Office Equipment and Wearables Gadgets.
Large Appliances:Air Conditioners, Chimney starter, Water Geysers, Microwave Ovens, Televisions, Refrigerator new, Dishwashers, Washing Machines, Dryers and OTG
Books & More: Books, Office Supply, School Supply and Toys
10 Days
No Returns categories:Art Supplies, Lingerie (Accessories), Inner-wear, Socks, Clothing Freebies, Home Care, Music, Movies, Baby Care Supply, Beauty and Grooming, Gift Cards, Food and Nutrition, Computer Software, Game/CD/DVD, Glue, Wax, Perfumes, Deodorants, Inks, Gels, Polish, Liquids, Personal Hygiene and Other Consumables No Returns


Return Period after Delivery is applicable if product received is Faulty.


Faulty Product Category:

i. Damaged Product


ii. Items supplied beyond expiry date


iii. Wrong Item (Product shown and the item delivered differ as advertised on company online portal)


a. Brand


b. Size


c. Color


d. Model Number


If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/App/Mobile site within the applicable Returns Policy period. In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided by the seller once they receive the product.

List of all non-returnable products

Category Products that can't be returned
Bath and Spa Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps
Baby Care Diapers, Nappy, Wipes and Wipe Warmers
Cleaning Products Blank/Educational Media, CDs/DVDs, Ink Toners, Data Cable, and Software
Fashion Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits
Footwear Accessories Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax
Health Care Glucometer Lancet/Strip
Home Products Adhesives, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Mouthpieces and Sprays
Hygiene Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care
Innerwear Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests
Stationary Art Supplies, Balloons, Candles, Cut-outs, Decoration articles and Whistles
Food and Beverage Nutritional Supplement, Staples, Ready to Cook, Confectionary Sweets
Personal Care Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs

Returns Processing

If you're facing any issues with a product purchased on Flxiekart, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help, or with assistance over call or Flxiekart (or partner) personnel may visit your place. The seller will arrange for a replacement if the issue has not been resolved.

Issue resolution steps will be available for products like mobiles, tablets, laptops, large appliances, electronics, home appliances, furniture etc.

In case the product is not in stock or has been permanently discontinued, the refund for the entire product or part(s) of the product will be provided by the seller.


Returns Pick-Up

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.

During pick-up, your product will be checked for the following conditions.


1. Correct Product


IMEI/name/image/brand/serial number/article number/bar code should match and MRP tag should be undetached and clearly visible.


2. Complete Product


All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.


3. Unused Product


The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/warranty seals (wherever applicable). Before returning a Mobile/Laptop/Tablet, the device should be formatted and iCloud accounts should be unlocked for iOS devices.


4. Undamaged Product


The product (including SIM trays/charging port/headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.


5. Undamaged Packaging


Product's original packaging/box should be undamaged.

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